• Understand how culture works.
• Identify your own cultural profile and understand its impact.
• How to lead a global team and leverage team performance
What is culture ?
The iceberg metaphor
- Observable and hidden levels of culture
Approaching culture with a cultural orientations model
- Get to know the main dimensions of culture at work
– Understand its impact on how individuals and groups function
– Position yourself on these dimensions (cultural profile)
– Observe, analyze and understand the cultural orientations of others
– Learn to anticipate difficulties arising from cultural gaps
Keys to developing cross-cultural competence
- Open attitude
– Awareness of others : needs, expectations…
– Ongoing cultural knowledge
– Develop and practice cross-cultural skills
- Identify the stage of development of your team and address its needs
– Know and manage different team roles Keys to leading a global team
– Commit to developing trust, cooperation and autonomy
– Communicate clearly on purpose and scope of the team
– Set common rules and define roles and responsibilities
– Identify and set processing framework for communication, decision-making, conflict resolution, measuring the team’s outputs…
– Develop and model cross-cultural skills
– Use the 5 Cs to leverage global team performance
Personal action plan
Interactive and practical training
Use of your own cultural profile
Role play and case studies based on participants’ experience
Use of videos to illustrate cultural barriers to communication and comprehension
Handouts “intercultural management” according to geographic concerns of participants
Managers involved in an international work environment.
Prerequisite : none.